Effective date: November 2026
Burst Pipe Repair York Pros respects your privacy. This policy explains what information we collect when you visit our website, call us or send a message about a pipe repair in York, Pennsylvania, how we use it and who can see it. By using this website, you agree to the practices described here.
Information We Collect
We collect the information you give us directly: your name, phone number, the address or area of the pipe problem and any details you include in a message or phone call, such as what type of pipe failed.
We also collect basic technical information automatically when you visit, such as your browser type, device type, pages viewed, the website that referred you and approximate location based on your network address.
How We Use Information
We use your information to respond to your request, understand the pipe problem, arrange a repair visit and follow up about the work.
We also use general usage information to improve this website, understand which pages are helpful and keep the site secure. We do not sell your personal information.
Cookies and Tracking
Like most websites, this site may use cookies and similar technologies to remember your preferences and measure how the site is used. Cookies are small files stored on your device.
You can block or delete cookies in your browser settings. Some parts of the site may not work as expected if cookies are disabled.
Analytics and Third-Party Tools
We may use third-party tools, such as website analytics, call tracking and mapping services, to understand site performance and handle calls and messages. These providers may collect information under their own privacy policies.
We choose tools that help us respond to customers and improve the site. We do not control how outside providers handle information they collect directly from you.
Data Sharing and Disclosure
We share information only when it is needed to handle your request, such as with the service professionals who carry out the repair, or with providers that help us run our website and phone service.
We may also disclose information if required by law, to protect our rights or to respond to a valid legal request. We do not share your information with outside parties for their own marketing.
Data Retention
We keep your information only as long as needed to respond to your request, complete and follow up on service, meet legal obligations and resolve disputes. When information is no longer needed, we delete or anonymize it.
Data Security
We use reasonable technical and organizational safeguards to protect the information you share. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive financial or identity details through a website form.
Your Rights
You can ask us what personal information we hold about you, request a correction or ask us to delete it, subject to legal requirements. You can also ask us to stop contacting you.
To make a request, call (717) 550-0504 and we will respond as soon as reasonably possible.
Children's Privacy
This website is intended for adults seeking plumbing service. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, contact us and we will remove it.
Changes to This Policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Please review it periodically so you know how your information is handled.